Manager - Quality - Blackbelt - Insurance

Mandatory:

- Black Belt Certified- 2 BB Completed. 4/5 GB Completed

Skills:

- Driving Six Sigma and Lean Deployment

- Driving QNS for the aligned area

- Driving SLA adherence / Customer CTQ ¿ ensuring all parameters are met and corrective and preventive actions are taken

- Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores

- Driving inputs from VOC/ CSAT / NPS for improvements

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to Quality standards (ISO)

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC’s)

- Follow appraisal and feedback mechanism

- Driving Continuous Improvement projects

- Initiate and best practice sharing across the team

- Driving people development by aligning to the Quality DNA program

- Driving culture of data based decision making

- Insurance Domain Knowledge Preferred

Experience : Both Lean & Six Sigma

- Good Communication Skills

- Team Management Role

Travel Involved (Once in - 3 Months or 6 Months)