Manager - Quality - Black Belt Certified - Shared Services/BPO

Program management & change management

- Problem solving tools/ analytical skills

- Excellent communication / interpersonal, facilitation skills

- High energy level, confident, assertive and team player

Consulting Experience

- Minimum 2 years as Lean practitioner & total 7 years of Experience.

- Strong functional knowledge of Quality & Process re-engineering

- Consulting experience in Shared Services Set up/BPO space is desirable

Execute internal projects working with dispersed cross functional teams on organizational process (re)- design or industry specific business processes

- Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship

- Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation

- Benchmarking processes, Mgmt dashboard set up & building the best practices repository.

- Leverage business optimization & innovation tools & application for process re-engineering.

Updates himself regularly with Company policies on Information Security Management System.

- Ensure subordinates are aware of Company policies, in particular those on Information Security.