Manager - Quality - Black Belt Certified - BPO

Requirement:

- Black Belt Certified

- Lead & Mentored Process Excellence BB Projects in Telecom Domain

- IQMS Deployment

- Relevant Process Excellence Experience required – 5 years and above

Responsibilities:

- Driving Six Sigma DMAIC and Lean Deployment

- Driving QNS for the aligned area

- Driving SLA adherence / Customer CTQ & ensuring all parameters are met and corrective and preventive actions are taken

- Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores

- Driving inputs from VOC/ CSAT / NPS for improvements

- Contribute and present in client/customer reviews/meetings

- Adhere to compliance to Quality standards (ISO)

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC’s)

- Follow appraisal and feedback mechanism

- Driving Continuous Improvement projects

- Initiate and best practice sharing across the team

- Driving people development by aligning to the Quality DNA program

- Driving culture of data based decision making

- Adherence and completion of Company Quality Role Roadmap requirements

Job Location : Chennai and Pune 1 opening each

Process Excellence Six Sigma BB project experience in Telecom domain is a pre-requisite.

Forward profile with current CTC and location preference (Chennai / Pune only)

09884491153