Manager - Quality Assurance - QSR

JOB DESCRIPTION

Job Title : Manager-Quality Assurance (The person would lead the QA for the organisation )

Level : Manager

Reporting to : Director SCM

Direct reports : 2

Location : Gurgaon, RSC

Qualifications & Work Experience :

Min Graduate or Post-Graduate in Food technology/Dairy technology/Microbiology/Bio-technology or equivalent with relevant work experience in Food Industry in the areas of quality assurance, regulatory, suppliers or third-party operations, food retail or distribution. Preferably having worked in food FMCG/QSR sector for min 8-12 years & having 4-5 years of managerial experience as a part of overall work experience.

Job Summary :

Responsible to ensure robust quality via managing supplier performance as per companies food safety policy & standards, regulatory compliance and safe food operations at our restaurants at all the times!

Job Role & Responsibilities :

A. Supplier Performance Management :

- Ensure supplier classification as per companies risk matrix

- Conduct audits for suppliers, as required

- Responsible for new supplier approvals

- Manage external/third party audits for assigned suppliers and TP calibration standards

- Maintain and report supplier food safety performance metrics

- Follow through suppliers/product complaints to closure

- Coach/ mentor suppliers for continual improvement in their audit scores/ performance

- Maintain Star Net/ True View database

- Product specifications review and approvals

- Participate in product commercialization trials/ visits

B. Distribution Centers QA :

- Conduct distribution center audits, as required

- Drive for corrective actions closures

- Initiate and close product recalls in respective markets, as required

C. Restaurant Food Safety :

- Participate in Third party ROCC auditor's calibration process

- Impart food safety training in respective market store teams

- Coordinate with franchisees QA for FSO inspections, as the case may be

- Coordinate with laboratories for product testing/validations along with franchisee QA

- Coach store teams for pest control procedures/programs as per companies standards

D. Regulatory Compliance :

- Participate in regulatory forums, as required

- Keep track of emerging regulations, could potentially impact companies products, suppliers or store operations etc

- Review and approval of product labels

E. Franchisees Engagement :

- Closely work with franchisee QA teams to ensure compliance to Quality polices and standards to deliver business results

- Coaching & mentoring to franchisee QA teams

Skills & Competencies Required :

- Enthusiast, wiling to travel, taking others with self

- Technical excellence & knowledge

- Effective communication

- Decision making ability

- Learning agility

- Problem solving

- Effective team member

- Networking

Relationships to manage:

A. Internal Stakeholders :

- COO Restaurant Operations

- Head FIT/Product Development

- Director SCM & Category buyers

- Restaurant Excellence & Operations teams

- Franchisee QA/SCM teams

- Regulatory & Corporate affairs

- Global Food Safety Council & QA community

B. External Stakeholders :

- Suppliers & DCs

- Regulatory bodies (FSSAI & State authorities)

- Industrial forums & events