Manager - Product Training - BFS

- Identify KPIs and monitor, evaluate, and record training activities and program effectiveness;

- Design, develop, and deliver curricula, documentation and other training collateral to support knowledge sharing programs;

- Establish and develop a revenue generating customer (user) product training function;

- Serve as a single point of contact for all product training and documentation needs;

- Identify training tools, using state of the art technology, to deliver training to a remote population on an ongoing and sustainable basis;

Facilitate workshops;

- Responsible for all aspects of planning, leading, and organizing employee technical product learning programs and supporting collateral;

- Maintaining project documentation;

- Creating (or identifying the need for creating) supporting material/media (audio, video, simulations, role plays, games, etc.);

- Provide exercises and activities that enhance the learning process;

- Work with subject matter experts to identify target audience's training needs;

- Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course;

- Create engaging learning activities and compelling course content;

- Visualize instructional graphics, the user interface and the finished product;

- Analyze and apply trends and best practices in learning technologies and instructional design.