Responsible for creating Product life cycle journey for client/RM/partners. Achieving efficiency by adopting digitization, Focus on customer centric & RM centric process journey. Articulate the requirement with technology team (BRS) to get the process developed, ensuring UAT & production movement.
Key Responsibilities :
- Design the process
- Ensuring process adoption & regular audit
- Articulation of process requirement with tech & Ops
- Identify Gaps in existing process by connecting with various stake holders & bring solution,
- UAT & Production movement
- Continuous effort to make process more efficient & achieving scale by adopting STP & digitization
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