Manager - Procurement Operations - BPO

Procurement Operations Manager

Objectives of Role :

Purpose of the Position : Monitor and control the daily functioning of multiple teams in High End sourcing & procurement processes in compliance with the SLAs as part of smooth running of operations. Has Scope of handling 4/5 Team Leaders & Asst Managers with total Span of 40-50 FTE.

Main Accountabilities :

- Monitor High End multiple sourcing & procurement processes on daily basis and take corrective action as and when required.

- Lead the Sourcing & Procurement Operations (Tactical Buy, Contracting, Transaction Processing, Vendor Management & Catalog Management functions) for the customer. The processes though consolidated at one location supports the customers across the globe.

- Proactively implements control measures. Maintain relations with client contact and ensure their needs are met in a timely manner.

- Encourage, plan and executive process improvement initiatives and best practices which can be shared with other teams.

- Lead operation leaders and provide cross functional support. Coach and mentor operation leaders so that they are able to manage their teams better.

- Assess performance of Team leaders on an ongoing basis to identify gaps with the operation leads and develop operation leaders so that they are able to take up larger responsibilities.

- Identify and resolve people and process related issues. Deal with internal and external Attrition and their operational affects.

- The role requires highly effective resource management techniques to ensure quality and productivity standards are maintained while coping with staff turnover and inexperienced staff.

- To lead and motivate staff with widely differing aspirations working in productivity based environment where deadlines are critical.

- Ensure purchases for required goods or services are made by recommending and/or complying to Approved, appropriate supplier/s, costs, processes, etc.

- Developing the Customer's internal change strategy

Minimum Requirements :

- Bachelor's degree or equivalent experience. MBA highly desirable.

- 12 years of total experience with minimum 7 years of relevant experience in the Sourcing & Procurement domain.

- Professional written and verbal communication skills.

- Proven competency in managing and redlining contracts during negotiations process.

- Experience on Transaction Processing, Vendor Creation & Maintenance, Catalog Management activities.

- Proven negotiation skills.

- Excellent project management skills.

- Knowledge of purchasing operations and principles (Transaction Processing, Vendor Creation & Management,, Catalogs, etc.)

- Excellent relationship management skills

- Strong skill in use of Microsoft Office

- Strong negotiator with related subject matter expertise in related legal terms and conditions

- Strong presentation skills with ability to support the building of a business case

- Strong ability to translate stakeholder requirements into sourcing practices and business outcomes.

- Flexibility to work with different countries (time-zones), groups, and business environment

Skills :

- Relationship management

- Communication and interpersonal relations

- Customer service and relations

- Making decisions

- Planning and organizing

- Meet targets

- Stress management

- Negotiating and networking

- Good judgment and analytical ability

- Accuracy and attention to detail

- Leadership and teamwork

- Problem-solving

- Commercial awareness