Manager - Process Improvement - Services

Job Description : Process Improvement Leader

Designation : Manager - Process Improvement

Reporting into: Service Delivery Leader

Qualification :

Minimum Bachelor degree ; Six Sigma certification, Green Belt Minimum; Black Belt preferred; Finance & Accounting understanding / certification

Experience :

- 8- 10 years of experience in manufacturing / service industry

- Relevant experience of operationalizing quality /process improvement in a service set up

- Off shoring experience preferred

- Hands on experience in framework creation; metrics definition; data handling and analysis

- Lean Six Sigma training & coaching; Should have driven process improvement projects with tangible benefits

- Conducting of Brainstorming sessions and Facilitating of Value Stream mapping for Finance & Accounting process

- Should have institutionalized CAPA; Experience with data collation, benchmarking & levers identification for improving performance

Skill sets required :

- Strong Analytical and problem solving skills

- Knowledge and ability to train on methodologies across organization

- Strong Verbal, written communication

- Strong facilitation skills

- Thorough understanding of Lean tools and concepts - 52, FMEA, Kanban, CAPA; System skills;

- Solution and Execution mindset; Collaborative;

- Change Management trained

Responsibilities includes

- Study current process performance and create metrics ;

- Design and implement process improvement framework; Facilitate Lean training;

- Conduct Value Stream Mapping & Brainstorming sessions;

- Provide visibility to senior management on process performance and work with stake holders for improvement. Identify improvement opportunity and deliver results;

- Coach and mentor operation managers on quality;

- Create actionable dashboards ;

- Effectively communicate and persuade stakeholders for smooth execution;

- Effectively communicate to management on trend analysis, Staffing, System & process issues.

- Create deployment plan; Metric improvement through POC;

- Draw internal benchmarks to improve performance; Create forum for best practices sharing ;

- Lead FMEA sessions; Create / improve Visual Management system

Success factors defined :

- Sustainable Process Improvement Framework that delivers Tangible benefits

- 100% Lean trained supervisory manager organization;

- At-least 1 Business Outcome project in each tower in Finance

- Robust Dashboards that drive action

- Minimum 80% Lean trained supervisory manager organization; - 500+ ideas with an 80% implementation rate

- Measurement System for all Finance & Accounting processes for the center

- Error free processing - Visible reduction in error %

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