Manager - Process Improvement

- To identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking

- To analyze data related to workflow, processes, and reporting to evaluate the efficiency of current-state business processes

- Analyze existing workflows, perform benchmark gap analysis and assist in the design to transform workflows.

- To support the delivery of better value and greater efficiency through the elimination of unnecessary complexity within business processes and identification of better ways of working, including automation and technology implementation

- To recommend and support the selection and implementation of relevant automation technologies geared towards operational efficiency

- To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance

- Develop & update process documentation, work instructions and other tools to support execution

- Collaborate cross-functionally on full life cycle process evaluation and improvements

- Conduct ongoing research and benchmark against industry best practices

- Work with key business stakeholders to build a continuous improvement plan for the firm