Manager - Process Excellence/Continuous Process Improvements - Shared Services

Key Skills :

- 9 to 12 years of overall experience in Shared Services / outsourced environment

- Proven experience in managing transitions for HR processes (preferred).

- Experience in continuous improvement/ process improvement and design

- Drive automation for process improvements

- Project and change management experience

- Detailed knowledge of HR process and systems

- Lean/ Six Sigma knowledge and experience preferred

- Strong problem solving & analytical skills

- Excellent Interpersonal Skills

- Strong relationship management, negotiating & influencing skills

- Must have experience in managing global Stakeholders

- Must have team management experience

Key Accountabilities :

- Deliver different functional transition projects as per the pre-defined milestones, facilitating timely completion of all deliverables whilst managing resources, deadlines and budgetary requirements.

- Responsible for opportunity identification, business case preparation and RFP processes.

- Ensure change control procedures are invoked for any scope change or change that significantly impacts the transition budgets.

- Register all projects in the Project Management portal and update status and RAG information on a weekly basis

- Subject matter expert for continuous improvement methodologies and their application for assigned business processes.

- Gathers issues, complaints to identify process improvement needs. Identifies process gaps, manages root cause analysis.

- Manages demand requests via the Demand Management process - request definition, impact assessment, business case development.

- Gathers industry and competitive benchmarks to support process analysis and process improvements.

- Defines standard time for executing each procedure to measure productivity, to identify bottlenecks and control work allocation.

- Develops presentations to communicate issues and recommendations to management. Communicates opportunities, results and issues to various audiences.

- Ensures full execution and implementation of new processes and systems.

- Trains, coaches and mentors individuals and teams in continuous improvement methodologies and business process and systems.

- Documents business processes.

- Leads small or medium size projects for automation. Communicates stakeholder requirements, facilitates delivery of project objectives, tracks progress. Identifies solutions to issues and risks, communicates status.