Manager - Process Excellence - BPO

Manager - Process Excellence/Project Management

BPO

Mumbai

MAIN RESPONSIBILITIES / ACCOUNTABILITIES:

- Responsible for leading the quality department: six sigma projects, reducing process gaps, process re-engineering and process quality

- Facilitate the following initiatives:

- Certifications (COCP etc.)

- Quality Improvement Programs (Six Sigma etc.)

- Program Quality (drawn from client contracts & SLAs)

- Lead and facilitate cross-functional teams in achieving continuous improvement objectives on major business projects through the use of six-sigma methodology

- Assist teams in process capability improvement studies and cost reduction projects

- Ensure regular audit and validation to ensure systems are being followed, suggest improvisations wherever necessary

Information Security

General Security Responsibilities:

- Manager-Process Excellence/Project Management

- BPO

- LocationMumbai

- Bachelors degree in any discipline

- Require good communication skills (this role will involve client interaction)

- Must possess a Black Belt certification in Six Sigma methodology. Must have at least 12 months of six sigma project experience, should have spear headed at least two projects as Black Belt

- Should be conversant with Six Sigma concepts, tools, techniques, usage of Statistical Quality Control techniques. Adept at communicating across business and cultural barriers to ensure customer satisfaction.

- Awareness or Attendance in Certificate Courses in COPC and other quality initiatives would be an advantage

- 3-4 year of prior experience of working in Quality initiatives.

QUALIFICATION (Education):

- MBA/BE/Bachelors degree in any discipline.

- Must posses a Black Belt certification in Six Sigma methodology.

- Awareness or Attendance in Certificate Courses in COPC and other quality initiatives would be an advantage

DESIRED YEARS OF EXPERIENCE: 3-4 year of prior experience of working in Quality initiatives.

- Must have at least 12 months of six sigma project experience.

DESIRED INDUSTRY EXPOSURE:

- BPO, ITES. Should have knowledge of Indian BPO Scenario Experience in dealing with multi-location assignments. Prior experience with BPO industry preferred.

DESIRED ROLE EXPOSURE:

- Should be conversant in Six Sigma concepts, tools, techniques, usage of Statistical Quality Control techniques. Adept at communicating across business and cultural barriers to ensure customer satisfaction.

MANDATORY SKILLS / PROCESS ABILITIES SKILLS PROFICIENCY REQUIRED

MS Office

PROCESS ABILITIES

Please mark subject line as "Manager-Process Excellence/Project Management' and mail to arvind@leadsearch.biz