Manager - Process Excellence - Black Belt Certified - BPO

Role Description:

Provide advisory services to business units, help solve issues, create value, maximise growth and improve business performance in the areas of strategy, structure, management & operations using established frameworks & methodologies.

Job Responsibility:

Independently design & improve processes and value streams using recognized methodologies such as Lean Enterprise and /or Six Sigma

Design, setup, and execute process workshops

Define and scope processes and value streams to be improved, and clearly establish process deliverables

Facilitate the creation of standard, disciplined processes and the process management controls to sustain, adapt, and continuously improve

Identify and implement business-facing and customer-facing metrics and design collection processes

Provide process-related training, integrate within process workshops, and follow-up on application

Design process-related materials, templates, standard procedures, and learning simulations

Create and work within enterprise diagrams of all organizational processes and value streams

Provide ongoing coaching and mentoring on process design & improvement activities, including process management

Apply change management & project management techniques to drive organizational commitment

Requirements:

Bachelor's degree, specialized training, or equivalent work experience

Certified Lean Six Sigma Black Belt

Certified PMP / PRINCE2 practitioner preferred

Minimum of 10 - 12 years- experience in a recognized process design & improvement methodology, such as Lean Enterprise and/or Six Sigma

Minimum of 10 - 12 years- experience of process tools and concepts, such as process mapping, value stream mapping, waste analysis, root cause analysis & problem solving, flow & pull, takt, Kanban, process capability etc

Minimum of 10 - 12 years facilitating process workshops, including experience with team