Manager - Process Excellence - BFSI

Manager-Process Excellence

Operational Performance :

- Gathers and details business requirements, supporting prioritization and trace ability. Designs parts of a solution based on the business requirements

- Supports on planning a change approach, including considerations on how to manage impacts to the change audience (e.g. planning/ sequencing of change activities)

- Supports change journey planning and highlights any risks and issues

- Supports team to define and manage implementation (e.g. definition of interim and target states, pilot/ roll out approach and managing implementation readiness); manages individual implementation activities (e.g. develops training materials)

- Prepares and delivers change communications and training to change audiences

- Supports process mapping/ re-engineering design activities using standard tools for both statistical and qualitative methods

- Supports re-engineering delivery and implementation activities Supports the production of business case

Capability and People Development :

- Understands the importance of connecting effectively with others to achieve their own and team goals Builds professional relationships within work area and utilises this to learn from others and re-use existing

GCD knowledge and material :

- Maintains personal and professional development -upgrades professional knowledge, skills, experience and accreditation, allowing movement quickly and efficiently between work activities of different focus

- Brings drive and energy to own role, as well as an enthusiasm to collaborate productively with others Participates in team engagement and motivation initiatives (e.g. learning and development opportunities, team networking events etc.)

- Speaks confidently and fluently using appropriate pace and level; writes clearly and concisely to convey information accurately and effectively

- Takes accountability for work / time management; works without needing constant supervision, approaching new tasks or challenges with confidence and enthusiasm

Management of Risk (Operational Risk / FIM requirements) :

- The jobholder will support the assessment of operational risks and likelihood of operational risk occurring.

- This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing global economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes.

- Effective and timely remedial action should be evidenced

- Group Programmes and regional/local programmes/projects must be managed in accordance with the Group Controls Framework and with relevant FIMs.

- Solutions must comply with applicable legal and regulatory requirements -albeit that inherent in the role is the requirement to challenge our interpretation of these requirements to ensure that we take a commercial approach to their implementation.

Observation of Internal Controls (Compliance Policy /FIM requirements) :

- The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer.

- The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply. Analysts adhere to the Groups standard tools and methodologies :

- GCD Project Management Framework (RBPM) GCD Programme Management Framework GCD Business Consulting Framework

- GCD Process Consulting Framework Group Standard Business Case Clarity

Role Dimensions(e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget) :

- The job holder will be expected to support a small number of projects with a small to medium degree of complexity being more straightforward to deliver or embedded within a wider Process or Business Consultancy engagement on more complex projects.

Knowledge :

- Awareness of Global Change Delivery frameworks, methodologies and best practice techniques Awareness of the purpose, culture and fundamentals of Global Change Delivery

- An understanding of Group structures, processes and objectives

- Some knowledge of process improvement or requirements gathering techniques Demonstrated ability to build and maintain effective relationships