The role is a with a leading Indian Financial Services Company for one of its Business Units  - Suitable Candidate must have min 4 years of experience in Process Excellence of which 3 years should have been in a Voice Process  - MBA/PGDM is a must. Preferably in Operations Management. Mus be a certified Six Sigma Green Belt or Black  - Focus on Process improvement and cost reduction to deliver tangible benefits  - Lead and Implement business process management system   - Lead Quality Projects for the business, individually complete high impact projects per year as per corporate guidelines.   - Undertake process improvements projects needed at the call center on a frequent basis  - Increase business and retention percentage at the call center by use of technology and process improvement using quality tools  - Capacity Utilization / Productivity reporting and analysis   - Work along with Call center head and create a mechanism for - Daily / Routine Work Management- with the view to sustaining and improving performance

Mumbai

Manager - Process Excellence - BFSI 

Manager - Process Excellence - BFSI  ,Job Description for Manager - Process Excellence - BFSI  in Pinnacle Search Services in  Mumbai for (4-10) years of experience. Apply Now!

Job Description for Manager - Process Excellence - BFSI  in Pinnacle Search Services in  Mumbai for (4-10) years of experience. Apply Now!