Manager - Process Excellence - BFSI

Manager - Process Excellence & Projects Management

Location - Mumbai

CTC - 10-12 Lacs pa

Education - MBA

The brief Job Description expected from the prospective candidate for the roles are as listed below:

Roles & Responsibilities

- Responsible for creating, owning and improving industry-leading processes and best practices for delivering customer excellence.

- Understanding on loan processes and financial products like business loans, vehicle loans, consumer durable loans etc.

- Prepare detailed process documentation - SOPs, Procedure Manuals etc.

- Closely work with various verticals and find out areas of improvement/automation and standardize the processes.

- Creating UAT plan and conducting UAT on behalf of users.

- Define success matrices and ensure data capturing for the same.

- Regular reporting and monitoring of success matrices.

- Create and nurture a culture of innovation and process improvement.

Skills Required

- Excellent verbal and written communication skills

- Ability to talk, manage & negotiate with vendors or other stakeholders.

- Understanding of NBFC/Lending industry & their systems.

- Strong with data analysis and program management.

- Ability to prioritise and meet the deadlines

- Innovative thinking and ready to understand new processes or systems introduced with growing business.

Qualification Required

- Graduate & MBA.

- 1-2 years of experience in BFSI domain.

- Certification like Six Sigma/ PMP/ Agile will be an advantage.

All the interested candidates can apply or call on 9867303334

Ravi Suryawanshi
SR Executive Search