Manager - Process Consulting - BFSI

Job Description :

We are currently hiring for one of the leading financial institutions headquartered in UK for Process Consulting for Bangalore

Job Designation : Manager

Job Role : Process Consultant / Operation Process Improvement ( Business Process Re-engineering)

- Manage a small team of Process Consultants / Business Analysts to delivery re-engineering projects or small-scale programme workstream focused on re-engineering. Effectively manages multi-disciplinary teams.

- Direct team's work efforts towards customer outcomes -continually reinforces messaging around customer centricity.

- Manage the pace and operating rhythm -actively move team / programme along the delivery journey with pace and enthusiasm.

- Assist the Consulting Leadership Team in supply management / resourcing pipeline and scheduling as per requirements.

- Process Consultants are typically responsible for delivering re-engineering efforts on globally driven, globally coordinated or priority market process re-engineering initiatives.

- They will be required to operate at a mid-management level with business and Global Change Delivery stakeholders, acting as a key point of contact for re-engineering in some cases for a particular global business or priority market.

- They will be required to support the execution of the re-engineering effort associated with a wider business transformation programme and support business development and demand, when required.

This requires the Process Consultant to operate in the following way :

- Work as part of a wider team of consultants, directed by Senior / Principal Process Consultant.The Process Consultant should be able to take the initiative to complete key activities, consulting line management for advice whenever required.

- Able to interact with business stakeholders and should be confident to challenge the business, where appropriate, seeking guidance from the Principal Process Consultant when required.

- Be self-motivated and driven but able to manage / support and work in a team whenever required.

- Be easily accessible and available to support business stakeholder and Process Re-engineering line management needs. Typically he / she should have high energy and sense of urgency.

Experience :

- The Process Consultant must have at least one to two years of experience working on process reengineering/ change initiatives in COMPANY or other large complex organisations. Financial services organisation experience highly preferred.

- Good track record of fostering and maintaining best practice solutions and tools to improve / optimize work flow, identify opportunities for synergy and integration, simplify complex processes and maximize own productivity.

- Demonstrated ability to maintain and navigate the organisation using formal / informal networking skills.

- Some experience in managing or supporting others to achieve objectives effectively and efficiently preferred.

- Demonstrated ability to support the definition of a business problem, assess it and develop solutions based on facts / data.

- Support process design activities (using customer centric experience).

- Demonstrated the ability to monitor a process, progress and results.

- Some experience and application in process variability reduction (DMAIC) and waste reduction (LEAN, Kaizen) principles.

- Proficiency in Change Management methodology.

- Track record of execution on Six Sigma projects to successful completion.

- Good experience with data analysis and interpretation.

- Some experience in supporting the facilitation of requirements / design sessions.

- Good verbal and written communication skills and some experience in face-to-face presentation.

- Familiarity and experience with financial services business and governance models.

- Operational Management experience desirable

Capabilities :

Key capabilities required and aligned to GCD Capability Framework include:

- Global Mindset

- Customer Empathy

- Decision Making

- Delivery at Pace

- Impact full Communication

- Business Analysis and Design

- Business Case and Benefits Realization

- Change Management and Implementation Management

- Process Re-engineering

- Planning and Plan Management

- Stakeholder Management

- Problem Solving and Critical Thinking

Qualifications and Accreditation's :

- Six Sigma Green Belt certification required.

- Typically qualifications would include an undergraduate or postgraduate degree in Science, Business Administration, Engineering or a related field.

- Operational Management Qualifications