Manager - Process Analyst - BFSI

Process Analyst-Manager

MNC Bank KPO

Location-Hyderabad/Bangalore

Immediate Supervisor’s Name & Role Title

A Process Analyst role is similar to an Associate Business Analyst, but specialises in the analysis of Business processes.

- The Process Analyst assists Process Consultants and will work closely with Business Partners, SD Business Services and Subject Matter Experts in understanding stake holder needs, converting them into Process specification, Designing re-engineered processes, testing, training and deployment facilitation.

- Process Analyst roles are individual contributor roles aligned to key business areas and reporting to Senior Process Consultants / Process Consultants / Business Consultants.

- Besides expertise in Process modelling per HSBC standards, the role holder is expected to handle significant amount of data analysis, quality control / process governance activities.

Typical responsibilities span across re-engineering, design or deployment phases of a business process and include the following:

- Assisting Process consultants in identification of process improvement opportunities with a focus on continuous improvement

- To work closely with the Project Manager and Business Analyst during Initiation phase, to ensure process considerations are given due attention while translating Business needs into Functional and Non-functional requirements

- Gathering and analysis of process data ( such as volumes, transaction types, unit times, staffing levels, defects ) required for benchmarking, identification of best practices, design or deployment of business processes

- Obtaining and collating Voice of the Customer (Stake holder) from Businesses, SD Business Services, subject matter experts etc. through interviews, surveys, focus groups, analysis of existing data etc.

- Modelling of ‘AS IS’ and ‘TO BE’ processes in line with inputs received from the design team, using bank's Process modelling standards and tools such as Provision

- Identifying, and categorising Process variants that may be applicable to a specific location in order to facilitate rationalisation through a review of process information.

- Defining key process performance indicators in line with the bank's standard

- Conducting process capability / monitoring studies. Evaluating capability of the process to handle the planned transaction volumes. Identifying bottlenecks.

- Assist in implementation of processes performance improvements in the areas of revenue, cost, customer experience or risk.

- Responsible for creation and maintenance of relevant documentation relating to design decisions, policies and procedures

- Assist in process governance activities including R2BP design and deployment certifications and periodic assessments

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

Qualification

- Undergraduate degree (or extensive experience in Banking operations) – Major in Science, Business Administration or a related field. MBA preferred.

Leadership capabilities

- Navigating – understanding and translating Change Delivery strategy into own team and aligning directions accordingly

- Aspiring – being ambitious about providing the highest standards of delivery and embedding them in the team

- Driving – setting stretching goals for self and team and delivering them with courage and tenacity

- Mobilising – authentically engaging with team, colleagues and business partners to deliver at pace

- Sustaining- making considered decisions that protect and enhance the bank's values, reputation and business

Experience

- Over three years experience in data analysis or process analysis supporting assigned businesses or functions OR experience in a bank, handling change related aspects of business processes including driving continuous improvement in day to day service delivery environment.

- Proven project management track record will be a plus

- Overall financial services industry knowledge with specific functional expertise

- A good working knowledge of the business and functional units supported, products, services and processes and pertinent regulation impacting their delivery.

- Demonstrated ability to build and maintain effective relationships, working across cultures and in matrixes organisational structure

- Ability to work with minimal supervision and manage multiple tasks/projects

Skills

- In depth knowledge of business process design and management including methodologies like Six Sigma, Lean and tools such as Provision (Process Modelling), JMP (statistical analysis) etc. .

- Strong analytical, problem solving, interpersonal skills, presentation, and written and verbal communication skills

- Demonstrated ability to provide meaningful analysis and process improvement recommendations

- High proficiency with Microsoft software suite including Visio. The role holder would be expected to use advanced tools such as Provision with relevant training.

- The incumbent will be trained on R2BP standards and the Group tool for process mapping and expected to pass the bank's internal accreditation for Process Analysts

- Facilitation and sound leadership skills

- Negotiation, influence, mediation and conflict management skills

- Excellent English written & verbal communication skills, other languages an advantage

Please mark subject line as 'Process Analyst-Manager' and mail to arvind@leadsearch.biz

Please mention current CTC & notice period