Manager - Policy Servicing System Enhancement - Insurance

Role Purpose (overall high level summary of the role)

- Role requires knowledge of insurance operations, processes and products.

- The job holder will be actively involved in the process re-engineering and simplification through automation and removal of redundant process.

- Responsible for raising requirements related to any regulatory change or introduction of new product.

- Support IT and MOT in understanding the business requirement and timely deployment o functionality.

- Ensure adherence of timelines for all deliverables.

Impact on the Business / Function [COMPLETE 3-4 AREAS] -

- Handling all the technology related items for Policy Servicing

- Initiatives for Process re-engineering and simplification

- Gathering business requirement through regular coordination with team for system changes/ enhancement.

- Preparing - Change request (CR)  and getting the changes effectively build in system.

- Review & sign off - Business requirement document (BRD) and  Test scenarios

- Validate - Functional Specifications (FSD)- and highlight gaps, if any.

- Attend debriefing / walk-through sessions with IT & MOT.

- Knowledge of new product and related requirements for operational effectiveness and documentation of process

- Timely update of Customer Portal