Manager - Policy Service Operations/Customer Service Operations - Insurance

Policy Servicing, Customer Engagement, Complaints Handling, New Business Processing .

- Drive overall operational efficiency for the department.

- To ensure that the controls are in place and adhered

- Cost Management- To ensure always the cost does not exceed the MTP projected and work on cost saving initiatives to reducing cost

- Pro-actively Identify system improvements and implement them

- Team Management - leading a team of employees; Implement strategies to attract, develop and retain key talent in an environment of inclusion where all employees can realize their fullest potential