Manager - Platform/Product Success - IT

We have an opportunity for a Platform/Product Success Manager role with our client at Bangalore. Sharing the JD for your reference. Please revert if you would be interested in this opportunity and we can connect accordingly.

PST Time Zone: 7.00Pm -3.00AM (IST)

Position - Product Success Manager

Location - Bangalore

About Our client

Who we are :

At a time when consumers are connected and empowered like never before,

Our client is helping the world's largest brands provide amazing experiences at every turn. It offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together across social, marketing, advertising, research, and customer care to manage customer experience at scale. Most exciting, Our client works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike,P&G, Shell, Samsung, and Visa.

What You'll Do as Platform Success Manager

- Identify, comprehend and clearly articulate clients' requirements to define, analyse and implement an end-to-end solution.

- Analyse and elevate clients engagement with the platform features and capabilities, adoption of the product and create a compelling business case for adopting new features , hence paving way for an upsell or cross-sell.

- Analyse clients performance and prescribe methodologies for optimal budget management, faster growth, higher conversions and an effective customer engagement.

- Collaborate with our technology partners to build expertise on the social media management software.

- Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators.

- Identify opportunities for increased efficiency for clients and provide subject matter expertise on best fit across message, media & channel.

- Work with clients to improve the paid services and its alignment with clients core business .

- Capturing development areas for product improvement and drive interlocks with product managers and engineering for necessary enhancements.

Who You Are & What Makes You Qualified :

- 2-6+ years of overall working experience with 2-6 years of experience in Web technologies , CRM or SaaS platforms and/or digital marketing experience in social platforms .

- Advanced analytical skills with proven competency in Data tools and methodologies , ability to collate , harmonise and visualise data and present the statistical merit in a business case.

- Excellent written and verbal communication skills, articulation skills and a compelling executive presence.

- Ability to interpret Industry specific trends across different verticals or lines of business.

- Ability to operate in an autonomous way , dive deep, engage stakeholders across regions and lead change management.

- Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.

- Demonstrated passion for the social technology universe.

- Direct experience in working with or for social media management software is preferred.

- Social media ads certifications or Digital Marketing Certifications is preferred.

- University Degree preferably in STEM .