Manager - Planner - eCommerce

Customer understanding

- Be the voice of the customer internally

- Understand needs - even those that the customers themselves may not realize 

- Stay on top of changing trends and strategic priorities through in-depth data analysis to predict customer behavior Pricing

 - Develop the right pricing policy - identify opportunities for giving customers value through intelligent and limited discounting.

 - Use discounting to drive portfolio mix and achieve strategic goals 

 Merchandising 

- Develop and execute plans to showcase the right products

- Identify cross-selling and upselling opportunities 

- Own the customer experience in the category - make navigation, discovery easier. Save the customer time

- Identify the parameters customers use to make decisions and ensure catalog richness Marketing - Work with marketing to identify the best RoI initiatives to build awareness and encourage trial across channels SEM, SEO, TV Commercials, etc.

- Understand SEM, SEO and Email marketing identify the right keywords, reduce SEM costs while increasing conversions of website visits to orders

Promotions 

- Create promotions to drive revenue, margins, etc.

- Own both creation and execution of promotions calendar including special occasions (Diwali, Valentines day, etc.) 

Catalogue

 - Own catalogue content creation lead catalogue photoshoot & content creation, drive this via internal catalogue & marketing teams 

- Drive better conversions through catalogue improvement & enhancement basis customer insights Operations 

- Work with internal sourcing, quality & design team to track key project milestones, ensure processes are followed for review & reporting of the same 

- Work with buying and sourcing teams to plan inventory & inwarding as per requirement, ensure inventory sufficiency & reduce non-selling inventory