Manager - Pharmacovigilance - US Pharma

Opening in a leading BPO for Manager-Pharmacovigilance (US Pharma)-Sarita Vihar

Job Role (Manager)

- Manage and grow PV operations

- People management & people development leading to retention

- Ownership of customer reviews

- Drive CSAT & NPS improvement

- Meet revenue and profitability goals

- Conduct regular reviews

Must have

- B. Pharma / M. Pharma with valid Pharmacy registration

- Min 2-3 years of experience in independently managing US Pharma delivery with a min total experience of 9 years

- Must have been in a customer facing role for - 4 years

- Must have lead business reviews in previous role

- Flexibility to work in evening / rotational shifts

- While the base location would be Delhi/NCR, but the candidate should be willing to relocate to another India or International locations if required

- Good analytics ability, ability to multi-task

- Willingness to work and ability to perform in a highly dynamic and fast paced environment

- Must have in-depth understanding of Pharmacovigilance contracts

- Manpower / Project planning exposure

- Must have been responsible for a span of minimum 70 FTEs

- Experience of participation in new bids / RFPs is highly desirable

- Flexible with customer shifts and ability to adapt to internal/customer requirements

Good to have

- Six Sigma GB certified

- UK PV exposure

- Valid passport

- Experience in multiple (minimum 2-3) key Pharma brands in previous organization/s