Manager - Payment & Fee Collection - EdTech

Job Title: Manager - Payment and Fee Collection (EdTech)

Location: AMR Tech Park Bangalore, India

Working Days: 6 days per week

Job Overview:

We are seeking a highly skilled and experienced Senior Manager to oversee payment-related issues and manage a team responsible for the collection of pending fees from learners. The ideal candidate will have strong expertise in Excel, fluency in English and Hindi, and a proven ability to lead a team in a fast-paced environment.

Key Responsibilities:

- Manage and oversee the payment processing and fee collection team.

- Ensure timely and accurate collection of pending fees from learners.

- Address and resolve payment-related issues, ensuring smooth financial operations.

- Monitor and analyse payment data using Excel to identify trends and areas for improvement.

- Develop and implement strategies to reduce outstanding fees and improve collection efficiency.

- Train, mentor, and support team members to achieve their targets and maintain high performance.

- Collaborate with other departments to ensure alignment on payment policies and processes.

- Prepare and present reports on collection status and other key metrics to senior management.

Qualifications:

- Bachelor's degree OR Master's in any stream

- 3+ years of experience in payment management, fee collection, or related roles, preferably in the EdTech industry.

- Proven experience in managing and leading a team.

- Strong proficiency in Excel for data analysis and reporting.

- Excellent communication skills in English and Hindi.

- Strong problem-solving skills and attention to detail.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Preferred Skills:

- Experience in the EdTech/Fintech sector.

- Knowledge of payment gateways and financial management software.