Manager - Paybill/Payroll

Manager - Paybill/Payroll

PURPOSE OF POSITION:

- Managing and leading a team of finance professionals, reporting to the Tower Lead Paybill/Payroll.The management role requires coordinating and planning the activities of finance teams operating in a shared services environment, initially transitioning activity from, and then providing ongoing support and process expertise to the Regional Finance Business Partners and Controllers.

- The role will oversee all areas of payroll control, travel & expenses of temp workers, time capture, PO matching, costing and billing and ensure excellent customer service levels for consultants in chat services/customer services for organization

KEY RESULTS AREAS:

The role holder will have accountability and some responsibility for their teams initial adoption of work and then business as usual performance in the following areas:

Financial management:

- Manage transactional teams effectively to drive flexibility, manage demand and identify opportunities to automate/streamline processes.

- Manage and resolve escalated issues temp worker/consultant and management queries.

- Produce statistics as required.

- Resolve operational queries and issues to optimize performance.

- Co-ordinate the production of month end and ad hoc reporting.

- Review dashboards/KPIs/SLA performance and escalate issues where required.

- Responsible for the internal control and effective routine process compliance/transition of billing against agreed SLAs.

Leadership & culture:

- Foster a culture of high-quality performance and continuous improvement in the process, drive employee engagement and delivery productivity commitments.

- Plan, coordinate and review the work plan for assigned employees and respond to grievances or issues.

- Ability to drive discipline across financial processes and provide professional accounting leadership.

- Responsible for driving positive interactions with and feedback from internal and external business stakeholders.

- Ensure process documentation and preparation/updating of standard operating Procedures (SOPs) whenever required

CANDIDATE REQUIREMENTS:

Behavioural competencies:

- Drive - Demonstrates high levels of managerial professionalism to ensure the team achieves the right results.

- Delivery : Focuses on delivering results reliably, efficiently and effectively.

- Ownership : Seeks and takes accountability.

- Collaboration : Encourages cooperation, networking and shared learning across our teams and stakeholders.

- Improvement : Focuses on the quality of outputs whilst pursuing improvement for the benefit or our clients, candidates and organization

- Empathetic communicator.

- Curiosity and openness to new ideas.

- Demonstrates a commitment to equity, diversity and inclusion.

- Ability to think and act strategically.

- Role-model behavior which support the Organization values:

- Build partnerships / Think Beyond / Do the right thing

Technical competencies:

- Excellent people manager with ability to Guide, Coach and Mentor future managers.

- Extensive knowledge of Payroll and 3rd Party payroll processes and travel and expense processing in a large finance function.

- Excellent knowledge of MS office.

- Attention to detail.

- Excellent communication skills (verbal and written), good interpersonal skills.

- Analytical skills ability to assemble, compile and analyse Financial/non-financial data.

- Advanced understanding and experience of basic office applications (including MS Office, Word, Excel, Power Point, Outlook).

- Ready to drive changes, initiate projects & perform multiple tasks.

Specific job experience:

- Proven people management skills including building and developing high performing teams.

- Experience of having managed a transition of activities to a shared service as a functional lead.

- Track record of using data and metrics to make insight-driven business decisions.

- Graduate with at least 8-10 years of relevant experience.

Qualifications:

- MBA Finance

- Preferred - (CIMA etc).

Situational requirements:

- Able to work across multiple time zones; shift work will be required.

- Fluency in written and oral English; Spanish/Portuguese desirable.