Manager - Organizational Change Management

Job Description: Change Manager

Position: Change Manager

Experience Required: 8 to 12 years

Location: Trivandrum, Cochin, Bangalore

Notice Period: Within 30 days

Key Responsibilities:

Change Management Strategy:

- Develop and implement comprehensive change management strategies to ensure organizational readiness and alignment with business objectives.

- Collaborate with cross-functional teams to design and execute change initiatives that minimize resistance and enhance adoption.

Stakeholder Engagement:

- Identify and engage stakeholders across all levels of the organization to secure buy-in for change initiatives.

- Conduct regular communication and feedback sessions to address concerns and ensure clarity of objectives.

Organizational Change Leadership:

- Lead change management activities, including the development of frameworks, processes, and tools for effective transitions.

- Monitor the impact of changes on employees and stakeholders, adjusting strategies to achieve desired outcomes.

Training and Development:

- Assess learning needs and design tailored training programs to upskill employees and enable smooth adaptation to new systems and processes.

- Deliver training sessions and provide coaching to leaders to foster an environment of continuous learning and improvement.

Process Improvement:

- Analyze existing processes and recommend improvements to support seamless integration of changes.

- Establish performance metrics and reporting mechanisms to evaluate the success of change initiatives.

Key Skills and Competencies:

Core Competencies:

- Expertise in Change Management frameworks such as Prosci ADKAR or equivalent.

- Proven experience in organizational change activities and change strategy development.

- Strong stakeholder engagement and employee communication skills.

- Proficiency in designing and implementing training and development programs.

- Capability to analyze and mitigate resistance to change through effective leadership.

Technical Skills:

- Familiarity with Change Management Software: Prosci, ADKAR, ChangeGear, ServiceNow.

- Hands-on experience with collaboration tools: Slack, Microsoft Teams, Confluence.

- Knowledge of project management tools: Asana, Trello, Microsoft Project.

- Advanced proficiency in data analytics and reporting tools (Excel, Power BI).

Preferred Qualifications:

- Previous experience in the cargo domain or airline industry (Etihad experience is highly preferred).

- Strong written and verbal communication skills to lead change at the organizational level.

- Proven track record of managing complex projects with successful outcomes in organizational transformation.