Manager - Order To Cash - KPO

Manage the Performance of the team to meet all agreed SLA through KPI's including:

Developing and maintaining tools for monitoring of performance through KPI's.

Establish and appraise staff personal critical success factors, address performance appraisals, recommend promotions, transfers, mentoring & coaching etc.

Manage the primary task of Payment application / unapplied clearance / On account / disputes registration / write-off / waivers & reporting for all locations as per the specified SLA

Keep updated of guidelines from Centre as well as other developments that may affect the OTC process; changes in existing SOP's and ensure that GSC are in compliance with corporate guidelines.

Maintain adequate internal control and segregation of duties

Provide management reports and statistics at various dimensions in the OTC team (e.g. country level, team level, sub process level like pricing, vendor etc)

Lead and Motivate team

Staff administration in the form of leave planning, shift scheduling maintaining overall compliance with staff policies.

Establish and maintain Training plans for staff under responsibility.

Ensure adequate staffing in accordance with migration plans in co-ordination with project management i.e. recruitment to meet migration plans and handling exits in accordance to company policy.

Develop second-line support in all critical areas

Drive ongoing analysis and improvement of GSC F&A processes

Encourage best practice sharing among clients, other GSC and promote standardization.

In connection with the GSC migrations, identify areas for Service Delivery improvement towards over-all business and give recommendations hereon to responsible parties to all the stakeholders in co-ordination with the Project Manager

Ensure that all process related major risks are identified, documented and appropriately dealt with.

Reinforce APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies

Ensure that all the critical activities performed by the team are adequately covered under the business continuity plan and aligning with country BCP plan.

Who we are looking for:

In-depth knowledge in Finance & Accounting (8+ yrs prior experience)

High level of computer skills with a variety of complex applications (ERP background desirable)

Good at analytical & Problem Solving ability for trouble shooting

Planning and plan execution ability

People management skills

Kamakshi
7845000040