Manager - Order Fulfillment - eCommerce

We have an urgent opening with the fastest growing eCommerce Company based out of Bangalore

Brief of the role:

The Order Fulfillment Manager will be leading a team responsible for ensuring timely and accurate deliveries to customers mainly focusing on tracking and passing processes.

This individual will be expected to drive process solutions and have strong project management skills.

Role Objectives:

- Maintains and improves order fulfillment team operations by ensuring excellent coordination with the respective partners ( operations / logistics team, vendors etc.) monitoring system performance; identifying and resolving problems; completing system audits and analyses; managing system and process improvement and quality assurance programs

- Lead internal and external tracking and monitoring of customer service operations, quality, cost control and timeliness and reporting on all KPIs.

- Determine and implement order fulfillment operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying, evaluating and suggesting on state-of-the-art technologies; help in establishing technical specifications, and order fulfillment (tracking and passing) standards; contributing information and analysis to organizational strategic plans and reviews

- Manage a team covering all fulfillment and order management tasks (tracking and passing customers'orders) :

- Recruiting, selecting, orienting, training, assigning, scheduling, coaching and counseling employees;

- Communicating job expectations;

- Planning, monitoring, appraising, and reviewing job contributions;

- Planning and reviewing compensation actions

- Ensuring implementation of policies and procedures.

Experience and Required Skills:

- 4-5 years in customer service operations, preferably in eCommerce / KPO / BPO sectors

- Must have handled a team size of 30+ and has ability to develop individuals and establish positive team dynamics.

- Experience in improving business processes via continuous process review and incorporation of available systems technologies.

- Quick thinking and able make decisions for quick corrective action ensuring problems are overcome.

- Ability to work independently with high degree of initiative and drive.

- Excellent communication, written and presentation skills.

Qualification: MBA