Manager - Operations - US Staffing - BPO/KPO/IT

Operations Manager - US Staffing

Our clients are leading MNC & Industrial Conglomerate's (AUTOMOBILES, FMCG, CONSUMER DURABLE, MANUFACTURING, RETAIL, EPC, INFRASTRUCTURE - (POWER, ENERGY, OIL & GAS, PORTS), INFORMATION TECHNOLOGY, BPO, PHARMA & TELECOM with a Turnover of US $ 1 Bn to US $ 100 Bn with exponential growth potential. Our client's reach span across several countries across the global.

Operations Manager - US Staffing

- Delivery Management, Business HR Partner, Global Resource & Operations Management & Business Acquisition.

- People Management (Exp of handling bigger teams: - 50 team)

- Performance Management

- Client Management

- Vendor Management.

- Payroll Management

- Ensuring Global Delivery Excellence across verticals (BFSI, Transportation & Logistics, Retail, Government, Healthcare and Pharma & technology (Enterprise Solutions, Consulting and Infrastructure Management) .

- Resource Management - Staffing for successful delivery, improvement of bottom line and effective attrition planning for effective delivery of projects.

- Quality Management - Periodic Quality & Process Audits, Monitor adherence to various corporate Process requirements - ISO, CMM Closure of Quality Gaps and initiate process revisions at regular intervals.

- Customer Satisfaction - Regular review of Key customer Delivery Metrics, detailed analysis of Larger & Strategic customer accounts

- SLA driven resource fulfilment (includes Internal / lateral & entry level hiring / Contract & sub-contract hiring).

- Resource Planning and Re-skilling

- Cost Optimization initiatives and Monitoring & review of corresponding Metrics.

- Participation in Business Acquisition

- Global Responsibility for all Resource Related Escalations

- Visa Planning

- Global Rotation

- Effective Review and implementation of Resource Management Processes & Metrics

- Effective implementation of 306090 Day Planning

- Effective utilization of Sub-Contract Resources by balancing cost & resource fulfillment

- Reduction of Bench Strength with extensive focus on Onsite bench

- Re-skilling of Resources with collaboration with Competency Units and Learning Centre

- Minimal Revenue loss due to lack of Resources

- Effective management of Virtual Pool Bench, which resulted in enhanced employee delight and reduction of recruitment cost & time.

Qualification, Experience & Skill Sets:

- 10+ years of US IT Sales, Solutions and Recruitment experience

- Have a proven track record and expertise in managing and developing team of US IT Recruitment / Staffing /Sales

- Good Understanding of Various IT domains and technologies

- Must have Experience in leading a team and has the experience in managing, training and has been responsible for production of recruiters/team members.

- Should poses excellent knowledge in screening and scrutinizing profiles, Salary Negotiations

- Must have Experience in Preparing Consolidated Report of the Team Members and sending across to the Management

- Should possess excellent communication, presentation, inter-personal and negotiation skills

Remuneration :

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader

P.G.Ganesh

Perfect Placer

202/3 Pal Mohan Sadan

26/32 East Patel Nagar, New Delhi - 110008

Near Jaypee Siddharth

Mobile 9873663105