Manager - Operations - US Mortgage - Mortgage Fulfillment Services

Role : Manager - Operations (US Mortgage / Mortgage Fulfillment Services)

Location - Pune

The Individual will need to manage a Team for US-Mortgage Operation. Candidate should have sound knowledge in US Mortgage Origination/Servicing and will be responsible for managing and leading Ops team. Excellent people manager, open to direction and + Collaborative work style and commitment to get the job done.

Duties and Responsibilities :

1. Should have understanding of US Mortgage domain (Loan origination/Closing/Post Closing).

2. Delegate responsibilities effectively

3. Manage and increase the effectiveness and efficiency of the processes assigned

4. Play a significant role in long-term planning, including an initiative geared toward operational excellence.

5. Manage Project revenues, manpower and profitability for processes and take necessary actions to meet required targets.

6. Strong monthly performance management to improve overall team performance and customer satisfaction.

7. Improve the quality of the process to achieve above client expected standards.

8. Excellent Computer skills and Proficient in MS Office

9. Would be responsible to meet client SLAs i.e. Quality and TAT

10. Candidate should be able to identify process improvements

Education Qualification & Work Experience:

- PG/Graduate with total work experience of 10 years; minimum 8 years of experience in US Mortgage domain. Minimum 6 years of team management experience. (with Mortgage origination & servicing exposure with income calculations knowledge)

- Excellent written and communication skills.

- Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.

- Ability to resolve people issues and connect with each team member at personal and professional level

- Must be able to communicate with client through conference calls and e mails.

- Maintain good rapport with customer and have regular communication with them

- Interpersonal, Analytical and Logical Reasoning