Posted By
Mousumi Das
HR at Waytogo Consultants
Posted in
BPO
Job Code
1451401
Job Summary:
- As an Operations Manager, you will be responsible for leading the Service Team to ensure exceptional service delivery and operational excellence.
- Your role involves overseeing portfolio management, retaining and growing customer accounts, and ensuring strict adherence to banking guidelines and quality frameworks.
- You will be accountable for authorizing and checking various entries and transactions, as well as managing vault and key responsibilities.
Key Responsibilities:
Team Leadership:
- Lead, motivate, and develop the Service Team to achieve high levels of performance and service excellence.
- Set clear goals and performance expectations, and provide regular feedback and coaching.
- Foster a collaborative and positive work environment to enhance team productivity.
Service Excellence:
- Ensure superior service delivery to enhance portfolio management and control client retention.
- Implement strategies for effective cross-selling to maximize opportunities and drive growth.
Compliance and Quality Assurance:
- Ensure all operations comply with banking guidelines, quality frameworks, and audit requirements.
- Regularly review and update processes to maintain compliance and improve efficiency.
Transaction Management:
- Authorize and review RO (Receipt Orders) and SO (Sales Orders) entries to ensure accuracy and completeness.
- Verify and check vouchers to clear transactions and resolve discrepancies.
Vault and Key Custodianship:
- Act as the custodian for the vault and keys, ensuring secure handling and management.
- Conduct regular audits and reconcile discrepancies to maintain security and control.
Audit and Reporting:
- Prepare and present reports on team performance, transaction accuracy, and compliance status.
- Coordinate with internal and external auditors during inspections and reviews.
Qualifications:
- Degree in Business Administration, Finance, or a related field (or equivalent work experience).
- Proven experience in a similar role within the banking or financial services industry.
- Strong leadership and team management skills.
- Excellent understanding of banking guidelines, quality frameworks, and audit requirements.
- Proficiency in transaction management and financial documentation.
- Strong organizational and analytical skills.
- Ability to work under pressure and handle sensitive information with discretion.
Didn’t find the job appropriate? Report this Job
Posted By
Mousumi Das
HR at Waytogo Consultants
Posted in
BPO
Job Code
1451401