Manager - Operations - Resort

Responsibilities:

Overall Resort Operations:

- Provide strategic leadership and direction for the entire resort operation, ensuring it maintains the highest standards of service and guest satisfaction.

- Oversee all departments within the resort, including housekeeping, security, front desk, dining, and others.

- Manage financial aspects of the resort, including budgeting, forecasting, and cost control.

- Develop and implement successful sales and marketing strategies to drive revenue growth and occupancy rates.

- Maintain a strong focus on profitability and ensure the resort achieves its financial goals.

Human Resource Management:

- Lead and manage the resort's human resources function, including recruitment, training, and development of staff.

- Foster a positive and productive work environment for all employees.

- Ensure compliance with labor laws and regulations.

Leadership & Communication:

- Provide strong leadership and direction to the resort team, motivating them to achieve the highest standards of performance.

- Develop and maintain positive relationships with guests, staff, and business partners.

- Possess excellent communication, negotiation, and problem-solving skills.

Qualifications:

- Minimum 5+ years of experience in a managerial role within the hospitality industry, preferably in a resort setting.

- Proven track record of success in managing all aspects of a resort operation, including sales, marketing, finance, and human resources.

- Strong understanding of business operations, budgeting, and financial management.

- Excellent leadership skills with the ability to motivate and inspire a team.

- Outstanding customer service orientation and a passion for exceeding guest expectations.

- Excellent communication, interpersonal, and negotiation skills.

- Ability to work long hours, weekends, and holidays, particularly during peak seasons