Manager - Operations Reporting

Manager Operations-Reporting

MNC Shared Services

Location-NCR

Job description:

- The incumbent would be responsible for managing multiple operations-related functions within team. The role will focus on reporting and monitoring metrics and other data requirements around business performance. The person would work closely with the leadership, and other parts of the organization to produce relevant measures of performance.

- In addition, it is a requirement that the role provides project management support around various department-wide initiatives including coordination with various support functions within the organization.

Essential Functions of the Job:

- Responsible for producing daily / weekly /monthly / quarterly / annual reports around KPIs.

- Service ad hoc Reporting and Monitoring requests on an as needed basis.

- Analyze and manage large quantities of data and identify trends to provide meaningful insights

- Develop relevant business monitoring and management insight using KPIs and other measures

- Identify needs, develop plans, and coordinate resources to execute Reporting and Monitoring projects and initiatives.

- Act as a first point of contact for various tool / process related queries for the team.

- Involved in planning, design and implementing various initiatives, policies and procedures that help the team enhance productivity, efficiency and quality of its services.

- Assist with the day to day administration requests for the team

- Manage monthly billing and other operations related queries

Skills:

- Incumbent would routinely be faced with challenges that have not been encountered previously and must consider various possible courses of action before taking or recommending further steps.

- Must be able to work with / influence, wherever required ,people at all levels in the organization.

- Must be able to set and meet deadlines, while working in a multi-tasking and faced-paced working environment.

Knowledge and Skills Requirements:

- Strong Excel and other standard analytical skills / tool sets.

- Excellent data aggregation, management and synthesis skills.

- Strong time management and organizational skills.

- Ability to participate and work effectively as part of a team as well delivers strongly as an individual contributor.

- Strong written and verbal communication skills.

- Ability to prioritize, drive and adapt to change quickly in a fast paced environment.

Education:

- Bachelor’s degree in Commerce

- Master’s degree in Finance