Manager - Operations - Renewable Energy Solutions Firm

Come and join the market leader of distributed solar and energy solutions company and help to build the software products that will change the energy industry!!

Our client has one of the largest portfolios of distributed generation assets in India serving a diverse set of industrial and commercial customers. They offer end to end customized solar solutions including designing, procurement, engineering, permitting, project management and monitoring. Founded in 2013, the company is run by veterans of the power industry with experience in companies such as AES, NTPC, Mirant and SBI Capital Markets.

The company has received an equity investment of $150 million from I Squared Capital, a $3 billion infrastructure private equity fund focused on developing long-term sustainable infrastructure assets globally. The company' s business proposition is solar power with zero capital, no maintenance hassles and guaranteed savings for the customer from Day 1.

The company has partnered with leading Indian and multi-national companies like Dominos, Hilton Hotels, Fortis Hospitals, and others to meet their sustainability and carbon-reduction objectives. In Jan 2018, Yes Bank has signed a solar energy co-financing letter of Intent(LoI) with the company, for the solar projects which are slated to be completed by 2023.

As a

Manager Operations

, you will be managing day-to-day operations and ensuring on-time delivery.

What you will do:

- Managing 15-20 managers who will further manager 10-15 drivers each

- Improving and maintaining Drive Pickup & Delivery Partners attendance and efficiencies

- Improving and maintaining promised delivery times for better customer experience.

- Conducting classroom/ field training at the individual level for better customer experience.

- Conducting regular field audits for better compliance among Pickup & Delivery Partners.

- Managing and controlling voluntary attrition and control absconders by conducting regular engagement activities.

- Providing feedback at the individual level and conduct weekly one-on-ones to understand problem areas.

- Ensuring excellent customer experience by solving order-level escalations.

- Supporting Pickup & Delivery Partners during emergencies and exigencies.

Candidate Profile:

What you need to have:

- Should have managed a fleet size of at least 100 vehicles

- Should have extensive exp of handling blue-collar drivers

- Should have handled ecomm deliveries (last mile)

- Willing to travel to other metros and in Delhi NCR

Experience:

6 to 11 years