Manager - Operations - MICE

Key Responsibilities:

- Handle inbound B2B MICE inquiries from across the country.

- Maintain detailed operational records, including query logs and conversion data.

- Build and maintain strong relationships with existing clients, focusing on account retention and business growth.

- Effectively troubleshoot and resolve client issues and challenges in a timely and professional manner.

- Work effectively under pressure to meet deadlines and manage multiple projects simultaneously.

- Fluency in both Hindi and English is essential.

- Establish and maintain strong relationships with UK and European ground handlers.

- Negotiate effectively with suppliers and vendors to secure the best rates and services for clients.

Qualifications:

- Master's/Bachelor's degree in any related field.

- Minimum 5 years of experience in MICE operations within the travel trade industry.

- Excellent communication and interpersonal skills, both verbal and written.

- Fluency in Hindi and English.

- Strong negotiation and problem-solving skills.

- Ability to work independently and as part of a team.

- Proficient in Microsoft Office Suite.

- Pleasant and confident phone manner