Manager - Operations - Market Research Firm

Manager - Operations

- Manage day-to-day operations of projects assigned

- Ensure Team Leaders are completing daily task.

- Ensure proper allocation of work.

- Excellent working environment.

- Participate in Global Ops Call.

- Providing thought leadership to do work better.

- Handover and follow-up with team members.

- One point of contact for GM-India for Ops.

- Ensure timely tracking sheet, allocation sheet, and forecast allocation sheet to Senior Management.

- Ensuring 99% completion rate for Ops shops and 99% finalized report for editing.

Client Management :

- Manage all Client escalation by Team Leaders.

- Weekly calls with Clients.

- Providing new solutions & recommendations to Clients.

- Growing existing Client business by understanding Client needs.

- Ensuring Set up Clients are trained on Apollo and new system features.

Billing :

- Ensure 100% accurate Client billing within TAT.

- Knowledge about the local cost outs.

- Ensuring shop/evaluation completion at lower expenses.

Leadership :

- Mentoring and guiding team members

- Ensuring regular performance review and constant development of team members.

- Ensuring highly motivated and charged workforce.