Manager - Operations - Last Mile

- Defining, building and executing last mile delivery operations along with all the processes.

- Good understanding of day to day operations of 3PL logistics / city logistics / last mile operations in e-commerce is a must.

- Managing all aspects of the last mile fleet including sourcing, contracting & required documentation.

- Headcount & Infrastructure Planning; Develop last mile delivery infrastructure Basis SLA with clients.

- Build alliances and partnerships with other organizations.

- Relationship building with existing clients to explore additional business opportunities.

- Knowledge of relevant software to perform the role

- Coordinate with Finance, HR, Legal and Other teams as relevant to Operations.

- Role/KPI clarity to team members and handholding them for efficient execution and delivery.

- Analysis of the data to identify bottlenecks and take corrective measures.

- Working as a part of project teams to plan and implement new initiatives

- Humility, good listener and a people's person.

- Responsible for timely billing and follow-ups with clients for payments due.