Manager - Operations - KPO

- Rotational Shifts.

- Cab facility will be provided for Night shifts.

- Male/female any candidate from strong Team handling experience.

- Any Graduate with Excellent communication skills

- This includes understanding and representing the respective local market conditions in the operations processes, as well as executing defined country "onshore" work. This entails engaging local and regional partners like Output and Statistical Operations.

RESPONSIBILITIES:

- Manage team and responsibilities of delivering production cycle on time with defined quality standard

- Handle productivity and automation targets given to the team and ensure timely delivery of these targets

- Engage with team on resolving technical challenges and ascertain newer enhancements in the tool are well understood by the team

- In case of error, engage with stakeholders to do the right communication

- Own the RCA process and work with team to give proper analysis of the issue in discussion

- Ensure effective and clear communication with onshore and other stakeholders, provide precise project updates and manage client queries efficiently

- Define and Monitor the process execution. Get it documented and ensure implementation of mechanism to keep these documents updated with tracking of exceptions