Manager - Operations Insurance Domain
Process : Claims / Recoveries & Settlement / Underwriting / Collections
- Manage a team of 60+ employees for Commercial Insurance Operations. Responsible for performing various business functions in the General Insurance.
- Works with and supports the Assistant Managers/Team Leaders in establishing and evaluating performance/career goals with unit staff as well as establishing and achieving their own performance/career goals.
- Direct AM / DM in defining and meeting applicable compliance requirements, productivity and quality standards. Manage or support projects that directly/indirectly impact a unit(s) in the section.
- Arrange, plan, conduct and participate in various types of meetings with group/divisional/unit managers, staff and other individuals for informational, planning, updating, etc.
Key Tasks :
- Establish/evaluate achievement of performance goals and career goals with supervisors and unit staff
- Monitor staff progress in meeting performance/career goals and provide appropriate feedback/follow-up
- Encourage creative - out of the box- thinking among staff
- Counsel employees for non-adherence to policies and/or agreed upon performance requirements
- Work with supervisors to ensure that all operational responsibilities are being met i.e. workflow, service level standards and commitments
- Ensure operations staff process and maintain all required reports in order to meet established performance measures
- Monitor applicable compliance requirements
- Work with business line to resolve any data and reporting issues
- Manage/coordinate/support projects directly/indirectly impacting the process and translate them into operational requirements
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Working relations :
- Senior Leadership
- Middle Management
- Internal Teams
- Clients
Resource Profile :
Qualifications : Graduate
Experience :
- 6+ years of experience in managing operations for Insurance or Banking and financial services market (relevant experience) and 1-2 years experience in operations manager role
Key Skills :
- Written and verbal communication, including technical writing skills
- Understanding of insurance concepts
- Detail Oriented - Written and Numerical
- Demonstrate initiative and drive excellence
- Ability to work in a high paced / stressful environment
- Excellent prioritization, time management, organizational skills
Core Competencies :
People Management : Demonstrated ability/aptitude and personal motivation to select, develop, inspire and retain talent
Leading through Change : Ability to provide direction about change with clear perspective on the objectives, actions and anticipated results
Analytical Decision Making : The ability to make decisions or solve a problem in a systematic way,making comparisons of different features or aspects,setting priorities on a rational basis; and identifying time sequences, causal relationships, or if-then relationship
Innovation : Ability to understand the environment, identify opportunities and generate new ideas to break the existing patterns of thinking and provide new insight
Managing Performance : Drive to enable teams to apply their full competence and commitment to agreed outcomes. It means communicating clear direction and outcomes, setting performance standards and holding people accountable
Relationship Management / Interpersonal Effectiveness : The ability to understand others issues and constraints and build networks by creating group synergy and negotiating and resolving conflict whenever required
Client Orientation : The ability to anticipate & recognize clients' expressed and underlying needs; ability to think through a situation to reach a timely and sound decision within the scope of one's authority
Planning & Organizing : The ability to make accurate plans by clearly understanding a situation or problem and then making a balanced and objective assessment of the resources in order to translate the strategies into tangible actions
Rekha
9884467420
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