Manager - Operations - Gems & Jewellery

8 to 10 Years of experience in a luxury, lifestyle and Jewellery retail operations having managed multiple location.The Operations Manager will provide leadership and supervision to the assigned functions overseeing a cluster of stores across a pre-defined geographic market. The functions will cover areas of (day to day Operations, Inventory Management, Customer Service, Accounting, infrastructure & maintenance, staffing and IT/ERP/POS).

The key responsibility is to drive customer satisfaction while maintaining a profitable store operations network by implementing business strategies, plans and procedures with specific focus on the day to day running of business. 100% compliance and implementation of all store operation related policies and processes across the functional areas defined above in the summary.

- To measure effectiveness and efficiency of operational processes both internally and externally and continuously finds ways to improve

- To lead and mentor all store employees

- To ensure that the staff meet or surpass organisational and sales goals

- To oversee daily operations and make adjustments as necessary

- To provide timely, accurate and complete reports on the operating condition of the stores under direct supervision

- Will be responsible for gross margin, timely deliveries of customer orders, customer satisfaction and customer enquiries

- To enforce strict stock control procedures and ensure that Inventory levels are maintained

- To ensure that all HR policies are adhered to (including daily roster, leaves, performance reviews, disciplinary actions, incentives etc.) as per the Shops and Establishment Act and the organisation's HR Manual

- To manage relationships with all external contractors / partners / suppliers