Manager - Operations - FMCG/Consulting/Startup

Job responsibilities

- Understand customer (student / parent) requirements

- Design and build tech-enabled, scalable and cost-efficient processes that provide the maximum customer satisfaction

- Design and implement metrics to monitor the success of processes, and refine the process flow based on actual on-ground feedback

- Work closely with the Tech and Product team to solve for problems at the ground level using technology.

- Build and grow best-in-class partner network across services

- Create systems to evaluate and improve partner performance

- Build customer on-boarding and engagement playbook that can be replicated at scale.

Job requirements

- 2-4 years of work experience in FMCG companies, consulting and startups

- Analytical mindset and problem solving comes naturally to you

- A desire to understand consumer behavior and mindset

- Understand and love technology. You see every problem from a technology lens

- Comfortable working hands-on in a fast-paced start-up environment

- Curious about metrics, execution processes and keeping an eye out for details