Scrabble has been mandated to hire an Operations Manager for a fast-growing financial services company based in Mumbai.
Responsibilities:
- Oversee Senior Executives in Customer Service, Accounting, Compliance, Banking, and Company Secretary functions.
- Ensure regulatory compliance and policy adherence, including KYC verification, PAS4 processes, SPV creation, bank account management, and documentation control.
- Resolve escalated client issues and facilitate collaboration between internal teams.
- Identify and implement operational improvements, optimizing workflows and resource utilization.
- Develop KPIs and generate performance reports for management review.
- Evaluate and manage external vendors, negotiating contracts to optimize cost-efficiency and service quality.
- Collaborate on strategic goals and drive the execution of initiatives to achieve targets.
Qualifications:
- 8+ years in a managerial role, preferably in financial operations
- Bachelor's/Master's degree in Business Administration, Finance, Accounting, or a related field.
- Strong leadership skills with a proven track record of team management and development.
- Excellent communication and interpersonal skills.
- Attention to detail and ability to work in a fast-paced environment.
- In-depth understanding of customer service, accounting and compliance, banking operations, and company secretary functions.
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