Posted By

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MD Inzamam

Associate Director at Scrabble

Last Login: 21 November 2024

Job Views:  
1075
Applications:  296
Recruiter Actions:  30

Posted in

BPO

Job Code

1426659

Manager - Operations - Financial Services

8 - 12 Years.Mumbai
Posted 5 months ago
Posted 5 months ago

Scrabble has been mandated to hire an Operations Manager for a fast-growing financial services company based in Mumbai.

Responsibilities:

- Oversee Senior Executives in Customer Service, Accounting, Compliance, Banking, and Company Secretary functions.

- Ensure regulatory compliance and policy adherence, including KYC verification, PAS4 processes, SPV creation, bank account management, and documentation control.

- Resolve escalated client issues and facilitate collaboration between internal teams.

- Identify and implement operational improvements, optimizing workflows and resource utilization.

- Develop KPIs and generate performance reports for management review.

- Evaluate and manage external vendors, negotiating contracts to optimize cost-efficiency and service quality.

- Collaborate on strategic goals and drive the execution of initiatives to achieve targets.

Qualifications:

- 8+ years in a managerial role, preferably in financial operations

- Bachelor's/Master's degree in Business Administration, Finance, Accounting, or a related field.

- Strong leadership skills with a proven track record of team management and development.

- Excellent communication and interpersonal skills.

- Attention to detail and ability to work in a fast-paced environment.

- In-depth understanding of customer service, accounting and compliance, banking operations, and company secretary functions.

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Posted By

user_img

MD Inzamam

Associate Director at Scrabble

Last Login: 21 November 2024

Job Views:  
1075
Applications:  296
Recruiter Actions:  30

Posted in

BPO

Job Code

1426659

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