Manager - Operations - Facilities Management

Designation: Operations Manager

JOB Location: Hyderabad

Years of experience: 8-15 (Operations Manager)

Salary - 20 LPA,

Type of Employment: Permanent

Job Description :

Food Operations

- Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.

- Initiate development of new menus, upgrade old menus and special event menus

- Develop new ideas for promotions, festivals and other special events

- Ensure that safety and hygiene policy is strictly followed at the sites

- Aware about child norms, health and safety

- Carry out operational audits to check for confirmation to laid down processes and policies

- Excellent communication skills in English

- Local language knowledge (Telgu)

- Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers

- Sustain and build site profitability through timely analysis of reports and provide solutions to counter any discrepancies

- Apprise the management of any serious reversal or threat to the operations on time

- Meet the sales and profit targets of his operations.

Debtor Management:

- Ensure that the data required for the raising of invoices is sent to the accounts department on time

- Strictly enforce timely collection of the invoiced amounts from the client as per the agreed terms and conditions

- Keep track of all the invoices within his site

Manpower Management and Training:

- Promote a healthy and teamwork oriented atmosphere within his operations

- Identify the training needs of his team and assist in the development of modules to address the same

- Ensure that all the HR processes and staff welfare activities are implemented and carried out in his region

Communication and Client Retention:

- Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same

- Understand and exceed the expectations of the client in order to ensure complete satisfaction

- Timely addressal of all issues with pertaining to the client and the operation

Cost Management:

- Coordinate with the Purchase department to understand and forecast the cost trends and revisions

- Develop suitable operational strategies to address increase in costs

Legal Compliances :

- Coordinate with the HR, SEQ and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained at site

Safety, Environment & Quality (SEQ):

- Coordinate with the SEQ team to implement the policy and process

- Ensure that all incidents pertaining to SEQ are reported to the concerned teams on time

- Take operational ownership of all the SEQ processes

- Timely communication of all possible on site SEQ hazards to the concerned department.

Key Competencies:

- Excellent communication skills at all levels

- Self motivated

- Business acumen

- Commitment to quality

- Customer focus

- Leadership skills

- Computer skills in Excel and Word

- Innovative Thinking

- Interpersonal Influence

- Attention to details

- Team Working & Collaboration

- Process Oriented

- Visioning & Strategic Direction