Manager - Operations - EduTech - IIT/IIM/MDI/ISB/FMS

Our client is looking for Operations Manager. The person will be working for a well-funded EdTech firm, founded in 2011 by IITians, which is primarily interactive online tutoring platform where teachers provide school tuitions to students over the internet, using a real-time virtual learning environment that is a technology built in-house. It operates on marketplace model for teachers, where students can browse, discover and choose to learn from an online tutor of their choice.

Job Description:

- Plan the user engagement / retention and achieve the targets

- Improving customer service experience, create engaged customers and facilitate organic growth

- Taking ownership of customers issues and following problems through to resolution

- Setting a clear mission and deploying strategies focused towards that User Retention

- Create database reports for management evaluation thru Data Team

- Ensure timely and accurate reports for analysis.

- Analyse statistics and compile accurate reports

- Develop service procedures, policies and standards

- Keep ahead of industry's developments and apply best practices to areas of improvement

- Efficiency Improvement in Student Operation

Job Purpose:

- Oversee Daily Academic Operations

- Key Project will be Operation Excellency, User engagement & User Retention

- Ensure the creation and implementation of a strategy designed to grow the business thru Retention

- Ensure the development of tactical programs to pursue targeted goals and objectives

- Organize working process in between the HODs and lead weekly or monthly coordination meeting

- Monitor the implementation and proper executions of events operations

- Manage overall events coordination when AVP is not on-site.

- Manage human resources and hiring process of new employees.

Interpersonal Skills:

- Excellent knowledge of management methods and techniques

- Effective analytical and problem-solving skills.

- Awareness of industry's latest technology trends and applications

- Advanced troubleshooting and multi-tasking skills

-Customer service orientation

Qualifications;

- IIT / IIM from Top College

- Current designation should be Manager Or Sr Manager Operations with 2 yrs exp in current role