Manager - Operations & Change - FinTech

A Change Manager plays a key role in the success of organisational change such as changes to business processes, technologies, organisational structure, job roles and systems. Their mission is to prepare the organisation for change to realise maximum benefits & ROI and to mitigate any negative impacts to both internal staff and external customers. They implement change management strategies to ensure a faster rate of adoption and minimising resistance to change.

Change Managers work with people across all levels of an organisation. They may provide support and advice to Senior Managers and People Managers to help them absorb change in their teams, as well as directly supporting project teams during the transition period.

Change Managers focus on the impact of change. They aim to minimise the negative effects and maximise the benefits of organisational change. This often involves focusing on the people side of change - identifying the impact on people, getting them ready for change, and handling any resistance to change.

Change Manager responsibilities include :

- Developing change management plans for projects and/or change initiatives

- Evaluating the impact of planned organisational change

- Identifying risks and developing risk mitigation tactics

- Identifying and managing anticipated resistance to change

- Leading change management work streams with a structured methodology / process

- Supporting development of communications relevant to change initiatives

- Providing coaching and training to employees at all levels

- Defining success metrics and measuring performance against these

- Providing reporting and other updates to management and project teams

Skills required in the role -

- Effective facilitation and influencing skills

- Strong stakeholder management skills

- Conflict resolution and negotiation skills

- Good listening and communications skills

- Strong business acumen

- Project management and planning skills

- Analytical mindset and critical thinking

- Able to cope with pressure

- Good problem-solving skills

- Team player & able to collaborate with others