Manager - Operations - BPO

We are a leading recruitment company hiring for various openings PAN INDIA BASIS. Currently we are hiring for a (Manager Operations)Profile in a leading Financial MNC in Vizag Location.

Looking For:- (Manager-Operations)

Education:- Minimum Graduation

Job Location:-Vizag

Experience:- 7-9 yr of experience

Looking from:- BPO Background

Domain:- Banking or BFSI Background Must and should

Job Title:-

To manage a team of 150 + executives.

To supervise and manage a team supervisors (TL, AM, DM etc.)

Utilization reporting, analytics and support.

Manages overall personnel performance and discipline.

Evaluation of operational practices and procedures.

Provide direction to staff, ensure resolution of problems

Provide expertise and leadership in assigned functional area

To ensure customer delivery, revenue and employee metrics.

Manage all client interaction and communication, should front end the relationship with the client.

Regular 1 to 1 with AM/DM and skip level with Agents.

Manage & control attrition to the minimum and plan for back fills on a timely basis.

Ensure team deliverables are met.

Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and team work.

Provide advice and assistance to senior management in planning, implementation and evaluation to existing operations systems and procedures

Essential Skills:-

Should have knowledge of inbound & emails operations.

Strong communication and interpersonal skills.

Flexible, adaptable and demonstrate teamwork skills

Strong analytical and reasoning skills.

Proficient in MS Office. Good knowledge of Power point and Excel ( including formulas and functions, pivot tables )

Leadership Skills, Analytical Skills, Good people management skills, Presentation skills.

If interested please share your updated resume.For any Queries feel free to call or drop a mail

Anwar
Sr.ITES-Recruiter
040-39834030
9959121094.