Manager - Operations - BPO

Operations Manager

Duties and Responsibilities :

1. Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus.

2. Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates

3. programmatic and operational effectiveness, and effects changes required for improvement.

4. Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.

5. Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within specified functional area of operation, as applicable to the specified functional area of focus.

6. Designs, coordinates, and implements training programs for personnel within the organization and its components regarding the nature and application operating policies and procedures.

7. Manages and/or provides day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities, as appropriate to the position.