Profile : Manager Operations Job Description Key Responsibilities:- Leadership/Team Management: - Motivate, coach, and develop team leads and SMEs to reach their full potential through consistent monitoring, assessment, and feedback to drive and maintain high standards of performance. - Facilitate discussions with team leads and SMEs to help designers reach their full potential using effective feedback and coaching to help them achieve and maintain high standards of performance. - Create & maintain documentation of discussion and actions as required. - Effectively act upon individual challenges & successes pertaining to performance and behavioral expectations - Set/clarify requirements and expectations for team leads & SMEs. Ensure disciplinary discussions and actions for employees occur in a transparent, accurate and timely manner. - Create and effectively communicate corrective plans/PIP to ensure that individuals meet expectations. - Building effective relationship with other functions and leaders - Guide employees along a mutually identified development path, while also displaying interest in helping/guiding them develop on the personal front. - Address conflicts and increase participation through interpersonal skills among team members. - Drive effective leadership through continuous feedback received from various sources. Operational Excellence/Process improvements: - Collaborate with WFM & OPEX team and plan well ahead for situations/volumes basis past trends and expected/forecasted volumes to ensure smooth functioning of the business during sale periods. - Proactively address issues which impact the functions ability to achieve success. - Consistent and effective review on team progress, challenges & results. - Interpret data and take appropriate action to support findings/achievement of goals and seek opportunities for continuous improvement. - Collaborate with other functional teams to ensure quality standards and best practices are set up/introduced within teams. - Proactively co-ordinate with teams to resolve issues raised regarding systems, tools, and performance. - Continuously analyze performance metrics and co-ordinate with the BA & WFM team to review vital trends which help improve/create processes. Additional Requirements: - Collaborate with the Learning team to provide relevant information on process changes and training delivery. - Work with WFM team to create and implement schedules. - Demonstrate a positive attitude, lead, and facilitate change and model professionalism. - Develop a 'customer delight' oriented approach within operations. - Operate with solutions oriented approach and drive the same within teams. - Participate in hiring and interviewing process as required. - Identify & orient high-potential talent within spans and in various programs executed at the site. - Helps team members maintain work-life balance and encourage/promote physical/mental wellbeing. - Performs additional responsibilities as needed. Desired Qualifications: - Bachelors degree preferred. - At least 1+ years of experience in a production or service-oriented environment with a minimum of 1 years of experience in a leadership position. - Prior experience of managing team leaders is a must. - Experience of managing team(s) in a design environment will be an advantage. - Good in English & able to understand & converse in Hindi. - Should have hands-on experience with Performance management, people management, decision-making, leadership

Bihar

Tamil Nadu

Chennai

Madurai

Pondicherry

Coimbatore

Patna

Guwahati

Manager - Operations - BPO 

Job Description for Manager - Operations - BPO  in ATech in  Bihar Tamil Nadu Chennai Madurai Pondicherry Coimbatore Patna Guwahati for (1-13) years of experience. Apply Now!

Manager - Operations - BPO  | iimjobs.com