Manager - Operational Excellence

Required Experience:

- 5+ yrs experience, Operation Excellence, OPEX, Business Excellence, Process Improvement Lean and Six Sigma Belt Certification

- Should have driven the projects with Six sigma and lean six sigma tools.

- Any experience of dealing with Risks and Compliance related activities would be an added advantage.

- Knowledge on Sanctions will be helpful

- Knowledge on Legal and Regulatory aspect will be added advantage

- Lean Six Sigma Yellow or Green Belt Training / Certification from reputed organization / institute is a must.

Required Skills:

- Ability to recognize criticality of the task and ensure confidentiality of the deliverables

- Proactiveness to lead and communicate with different section of audience involved

- Ability to quickly learn, adapt and execute while rightly cascading the information to right group of seniors in the business

- Ability to work under strict deadlines (Time Management)

- Ability to understand the nature of the gathered information (Gather, Identify, Analyze and Deliver)

- Ability to contribute to continuous improvement in the business

- Ability to enhance the existing system, processes as a part of continuous improvement.

- Attention to detail, quality and accuracy.

- Excellent oral and written communications skills

- Business Communication / Presentation Skills

- Demonstrate experience in supporting end-to-end process improvement projects.

- Ability to adapt to a fast-paced and changing environment.

Knowledge:

- High level overview of Reinsurance from end-to-end perspective, i.

- Placing, Billing, Claims, Pro rata & A&S

- Should be aware of relevant Compliance and Regulatory guidelines for the business.

- Good working knowledge of the Microsoft office is essential, particularly Excel.

Primary Responsibilities :

Risk and quality Management

- Preparation of Governance and Executive meeting packs for meetings managed/led by RQM including recording minutes/ actions.

- This would be across all Legal Entities (Entity Boards, UK&I Ops Exec, Risk & Governance Forum in UK, Global Risk & Governance Forum)

- Support preparation of GRE Quarterly Top Risk Review meeting with senior management

- Manage and report Complaints referenced to RQM mailbox, including creating and maintaining any SOP documents.

- Support First Line Risk Events Co-ordinator for managing and reporting risk events across GRe Global

- Manage any Conflict of Interest referenced in mailbox/ Navex system and report in lines with agreed protocols.

- Manage and report CPD and Mandatory Training completion to various BU forums.

- Work along with RQM director in Organising workshops, agendas action plans and outputs for RQM led meetings and forums.

- Support RQM Director on managing Internal Audit MAPS

- Support RQM director with RQM Dashboards for OpsExec presentations

- Operational Excellence

- Analyse the end-to-end process and introduce process improvements in OT3 (as applicable) to enable processes to perform efficiently and reliably, ensuring service levels are maintained

- Design Operational Development Program for the leadership and wider teams to enhance skills and capabilities in driving operational excellence

- Reduce cost through eliminating inefficiencies, optimizing processes and leveraging automation / AI

- Drive on operational improvements/excellence as means to enhance client experience and continuous improvement culture