Manager - New Business Operations

Currently working on an opening for a leading life insurance firm based in Mumbai.

Designation - Manager – New Business

Department - New Business

Qualification - MBA (Finance) or CA

Experience - 4 Years in Managerial – Financial Service

Job Accountabilities:

- Manage execution of standardized processes at each activity and process level across post issuance activities comprising of dispatch & financial transactions and premium paying changes, aimed at achieving client and sales force satisfaction as per prescribed standards.

- Assist in design & documentation of processes within New Business and implement the same.

- Ensure implementation of standard processes comprising of dispatch & financial transactions as per set targets.

- Supervise, evaluate and authorize deviations from prescribed standards/processes with minimal impact on existing risks and costs, to accommodate special servicing requests from clients and sales force.

- Resolve and address customer queries and complaints and review and implement corrective preventive process change.

- Manage vendor relationships in order to ensure that their SLA are met.

- Contribute in Planning, budgeting, acquiring and controlling resources (human, IT, others)

- Identify, plan and manage projects for improvements in processes, systems, client and sales force satisfaction, and human and other resources

- Establish and influence and manage senior and middle level intra organizational relationships and vendor relationships.

- Lead and manage (recruit, motivate, develop and retain) a team multi layered, large team.

Karishma Surya
Magnus India