Manager - Network - Voice Engineering

Primary Role Deliverables:

- 10+ years (voice) network engineering experience.

- 10+ years enterprise level experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Voice Gateways, Avaya/Nortel TDM environments and SONUS environments

- 3+ years of management and/or leadership experience.

- Experience managing Voice Engineering teams responsible for Cisco or Avaya Voice Systems

- Experience in a highly regulated industry like financial services, government, and health care

- Motivating and leading a team of Voice Engineers.

- Engineering and implementing the voice infrastructure supporting Voice over IP services.

- Provide guidance over implementation, maintenance, support, and decommission activities.

- Daily administrative management.

- Adherence to enterprise architectural standards.

- Provides timely delivery of complex solutions involving Voice over IP technologies.

- Maintains a strong working relationship with service providers.

- Provides solutions for production support issues.

- Maintains positive working relationships with Service Delivery teams, Lines of Business, and other Technology organizations.

- Technology Expertise in the CUE and CME space Roles

- Primary Contact for our international business partners

- Create Deliver and Drive follow the sun processes

Secondary Role Deliverables:

- Excellent written and verbal communication skills

- Experience working with engineering and support teams in a highly collaborative manner

- Experience in on-shore/off-shore model

Experience/Additional Information:

Typing Speed (For Operations only)

Primary Skill: Cisco Unified Communications Manager, Cisco Unity Connection Avaya/Nortel TDM environment, CUE and CME space knowledge.

Secondary Skill: SONUS Voice

Other Skills (Not Part of Standard Primary/Secondary Skills): PMP, ITIL

Domain Knowledge: Cisco IPT technologies

- Proven ability to motivate, lead, and be an advocate for a team of highly technical engineering team.

- Experience directing and overseeing highly technical troubleshooting & complex analysis efforts for prompt/efficient business recovery of major issues.

- Demonstrated ability to interact effectively with a variety of contacts including mid-level managers.

- Demonstrated ability to organize and manage multiple tasks, set priorities, adjust workflows and meeting deadlines in a fast-paced team environment.

- Excellent communication skills using both verbal and written skills across all levels of management

- Proven ability to drive key business objectives to completion.

- Establish operational objectives and see an organization through execution

- Experience managing strategic projects that result in increased performance, exceptional service delivery, and cost efficiencies

Job Responsibilities:

- Manage work requests for the Voice Applications team. Determine complexity of the request and assign to the appropriate Voice Engineer.

- Manage related projects within the Voice Applications area of Voice Engineering.

- Manage the Cisco and Avaya vendors for supporting the Cisco and Avaya enterprise voice systemsKeep track of all on-going work, issues, problems and changes.

- Appropriately communicate plans, status, successes, and challenges.

- Manage Change Control in the Voice Application areas.

- Ensure all changes follow the change control process and minimize risk to the environment.

- Manage the on-going support activities for keeping enterprise voice applications up to date with patches, upgrades, and/or replacements.

- Manage all compliance and governance requirements within the Voice Applications environments

Please apply with below details:

Current CTC:
Expected CTC:
Notice Period:
Willing to relocate to Bangalore.

Deepika Parihar
8297141110